Conference Room Troubleshooting Common Issues

Issue Description

Steps to troubleshoot common issues with the NHA Conference Room, which can resolve some issues quickly without the need to wait for Tech Support. 

Signs

N/A

Basic Troubleshooting Steps

• The Owl Camera is not focusing on the primary speaker, is constantly shifting, or is lagging. Or the microphone, speaker, or video are not displaying.

  • Leave & re-join the meeting through the room controller.

  • If the room is equipped with two Owl cameras, ensure that they are facing each other by lining up their "Faces".

• The TV is not properly displaying the meeting or shared content:

  • Use the TV remote (attached to the back of the TV) to ensure the TV is turned on.

  • Ensure that the input is correctly set (proper input will vary by location.)

•  An NHA Google Meet or Microsoft Teams meeting does not show “Join.”

  • The organizer needs to re-send the meeting invite (open the invite and re-send) and the room controller should have the option in a few seconds.

  • External meetings may not have this option.

• The device connected via HDMI is not displaying on the TV / Projector:

  • To share with an in-person-only meeting, use the Share Content button. This will allow you to either use the supplied HDMI Cable or go to a website where your screen can be shared with the room controller.

  • To share with a remote meeting:

    • You may join the meeting on your device using Companion Mode and share from there.

    • You may connect directly to the room controller.

      • Connect the HDMI cable to your device.

      • Touch the "HDMI" button on the room controller screen, and choose "Share to Meeting." 

      • When finished sharing, touch the "Sharing Content" button and choose "Stop Sharing.

• The participants in the meeting room sound like they're in a wind tunnel:

  • This has been known to happen, primarily when the room is fairly quiet, the HVAC is on, and the remote participants are the ones doing most/all of the talking.

  • All meeting rooms have the highest level of noise reduction enabled by default. 

  • If the effect persists, the room participant(s) may need to mute by pressing the microphone button on the controller, and leave it muted while the presentation is ongoing.

  • Once the participant(s) in the room begin speaking more regularly, the system should recognize the noise level and remove the HVAC sounds. 

Contact Support

For immediate assistance, contact the Service Desk at 877-675-4960. Or, come to the Technical Support Center, located near Office Services in the West half of the building.